Responsible Gambling

Our Commitment

At Mirolot, we are dedicated to providing a safe and enjoyable lottery experience for all our players in Australia. We believe that gambling should be a form of entertainment, not a source of stress or harm. Our Responsible Gambling policy outlines the measures we take to promote safe play, support our players, and ensure compliance with regulatory standards.

Understanding Responsible Gambling

Responsible gambling means enjoying lottery games in a way that is safe, controlled, and within your means. It involves setting personal limits, recognizing the risks, and knowing when to seek help if gambling stops being fun. We are committed to helping you play responsibly by providing tools, resources, and information to manage your gaming habits effectively.

Tools to Help You Play Responsibly

We offer several features to help you maintain control over your gambling activities:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your Mirolot account to manage your spending.
• Time-Out Periods: Take a break from playing by suspending your account for a chosen period, ranging from 24 hours to 30 days.
• Self-Exclusion: If you need a longer break, you can self-exclude from all Mirolot services for a specified time, up to a year or permanently.
• Reality Checks: Receive reminders about the time you’ve spent playing to help you stay aware of your gaming duration.
• Activity Statements: Access detailed reports of your spending, wins, and losses to monitor your gambling behavior.

You can adjust these settings in your account dashboard or contact our support team for assistance.

Recognizing the Signs of Problem Gambling

Gambling should never negatively impact your life or the lives of those around you. Here are some signs that gambling might be becoming a problem:

• Spending more money or time on gambling than you can afford.
• Feeling anxious, stressed, or irritable when not gambling.
• Chasing losses by continuing to play in hopes of winning back money.
• Neglecting responsibilities, relationships, or hobbies due to gambling.
• Borrowing money or selling items to fund your gambling.

If you recognize any of these signs in yourself or someone else, we encourage you to take action and seek support.

Support and Resources

If you or someone you know is struggling with gambling, help is available. We partner with organizations to provide free, confidential support for players in Australia:

• Gambling Help Online: Access 24/7 support through www.gamblinghelponline.org.au or call 1800 858 858.
• Lifeline Australia: For crisis support, contact Lifeline at 13 11 14 or visit www.lifeline.org.au.
• Gambler’s Help: Reach out for free counseling and support at 1800 858 858 or visit their website for more resources.

We also encourage you to explore self-help tools, such as blocking software, to limit access to gambling sites if needed.

Protecting Vulnerable Players

We are committed to preventing underage gambling and protecting vulnerable individuals. Players must be 18 years or older to participate in Mirolot lotteries. We conduct strict age verification checks during registration and encourage parents to monitor internet usage to prevent minors from accessing gambling platforms.

Contact Us

If you have questions about our Responsible Gambling policy or need assistance with any of the tools mentioned, please reach out to our support team via email at support@mirolot.com or through our contact page. We’re here to help you enjoy a safe and responsible gaming experience.